Our
Commitment to You
Namaste-Unlimited
is dedicated to providing you with the highest quality of goods we can find as
well as being here to hear your comments, questions and concerns. Your comments
and questions are important to us, so we are available to you via email or
telephone and our commitment is to respond within 24 hours.
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Customer
Service Hours
You can
email us anytime at customerservice@namaste-unlimited.com
or contact us toll free by telephone at 866-313-0480 Our normal business hours are
Monday through Saturday from 11am to 7pm CST. Please leave a message
for us if we are not there and we will call you back ASAP.
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Return
Policy
Our hope is
that you will always be completely satisfied with the products you purchase from
Namaste-Unlimited, but we realize that on occasion, problems arise and you may
feel it necessary to return an item you have purchased. Namaste-Unlimited has a
return policy designed with you in mind.
You may
return any unopened, unused items purchased from us by sending them back in
their original packing and condition within 30 days of receipt for a full
refund. If an item is defective or damaged during shipping, please let us know
and we will gladly exchange it or refund its purchase. Please email us at customerservice@namaste-unlimited.com
or call us during our
business normal business hours at (866) 313-0480. Send any returned items to
Namaste-Unlimited, PO Box 16865, Raytown, MO 64133.
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Shipping and Handling
within U.S.:
We use UPS to ship our packages,
as well as the US Postal Service for some packages which cannot be shipped via
UPS.
We ship 95%
of our orders within 24 hours (or the next business day).
|
Purchase
Amount
|
UPS
Ground (1 to 5 business days)
|
UPS
Overnight (1-2 days depending on location)
|
|
$0 - 25.00
|
$6.00
|
$30.00
|
|
$25.01 - 50.00
|
$6.50
|
$30.00
|
|
$50.01 - 75.00
|
$7.00
|
$35.00
|
|
$75.01 - 100.00
|
$7.50
|
$35.00
|
|
$100.01 - 125.00
|
$8.50
|
$35.00
|
|
$125.01 - 150.00
|
$9.25
|
$40.00
|
|
$150.01
- $200.00
|
$10.25
|
$40.00
|
|
$200.00 - $300.00
|
$12.00
|
$40.00
|
|
$300.01 and up
|
Free
up to 10 lbs, then Actual
|
Actual
|
Shipping and Handling Charges for
outside US:
Actual
shipping charges will be applied. We will email you the cost before we charge
your credit card.
Orders to
Canada
are sent
by Air Letter through the Postal service. Generally the shipping cost for
this is about the same or just slightly higher than our regular fees. We
will only contact you for shipping approval if the cost is greater than $1.00
over the normal fee schedule.
Revised: 5/27/03
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Our
Commitment to You